Great staff, terrible facilities
I would like to start with how this review does not reflect on the staff at the Lancaster. Staff were friendly and helpful towards me and my family when we need additional amenities for our rooms and were thorough when I requested a taxi for check out. I'm just terribly disgusted at the facilities. For one, the bathrooms are extremely cramped. You can barely fit in the room. There's not enough space to use the toilet and barely enough for the shower. There's no conditioner in the shower either. The bathrooms also smelled horribly. There was no AC, only a weak dusty fan.
I was also concerned at the fact that there was a severe lack of security. Hotel doors were open at night with no security guards (only 1 staff at reception). I may be naïve about this, but it would've been nice to get a heads up beforehand about the additional city tax I had to pay at check in. Since I prepaid, it caught me off guard a bit to find out that all hotels in Amsterdam require an additional city tax payment before checking in.
The only good things about the hotel were that it was close to the tram so transportation was convenient, neighbourhood was fairly quiet, and it was about a 10-12 minute walk away from a grocery store. As mentioned earlier, staff were amazing, but the actual hotel itself made it difficult live in, even for the short 3 nights I was there.
