Do you have a question or comment for us? Check whether your question is listed here under or use the e-mail form below. We will get in touch as soon as possible. But should you have any urgent business, you can call us 24/7!
- Can I store my luggage with you before or after my visit?
Absolutely — we’ve got a luggage room where you can store your suitcases for free.
- Can I bring my pet along?
Unfortunately, The Lancaster does not allow pets, however sweet or well-trained they are. Of course, guide dogs are always welcome.
- What are the check-in and check-out times?
Check-in starts at 15:00. Should you arrive earlier than that, we will do our best to get your room ready as quickly as possible. However, we cannot guarantee that we will have a room ready before that time. If you do need to wait to check in, feel free to store your suitcases in our luggage room. You can check out until noon. If you’d like to stay in your room longer, please let reception know. For late check-outs, we charge an additional cost of € 15 per hour up to 15:00. If you’d like to keep your room after 15:00, we’ll charge you for an extra night.
- Can I smoke in my room?
Smoking is not permitted anywhere in the hotel. If you do smoke in your room, we will charge a fine of € 150. Covering or sabotaging the smoke alarm in the room will incur a € 500 fine.
- Is there free Wi-Fi available at the hotel?
Absolutely! And the good thing, you do not need a code, just accept the conditions and you're online.