Contact

Plantage Middenlaan 48
1018 DH - Amsterdam

info.lancaster@edenhotels.nl
+31 (0)20 535 6888

Do you have a question or comment?

Check whether your question is listed here under or use the e-mail form below. We will get in touch as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!

Can I change or cancel my booking?

The cancellation policy for your booking varies based on the selected room rate.

Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.

Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.

Please note the following important details:

Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.

No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.

If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.

Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.

Can I store my luggage with you before or after my visit?

Absolutely — we’ve got a luggage room where you can store your suitcases for free.

Can I bring my pet along?

Sure! Your pet is very welcome at The Lancaster upon request. We do however ask for a small supplement of €20 per pet a day. Please contact our hotel if you want to bring your pet along.

Can I dine at the hotel?

Everyday we serve a delicious and honest breakfast. Enjoy a good start of your day with fresh, healthy and local products!

Is the hotel accessible for disabled people?

All floors in the hotel can be reached by lift. We have 1 disabled room in the hotel. Please contact the reception for the possibilities.

Can I rent a bicycle at The Lancaster Hotel Amsterdam?

Discover the beautiful surroundings of Amsterdam by bike. The costs are €16 per 24 hours or €12 per 3 hours.

As of what age can I book a room?

Eden Hotels has clear rules for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.

Can I pay securely online?

You pay securely with credit card or IDEAL via our secure payment link when making your booking online.

What are the check-in and check-out times?

Check-in starts at 15:00. Should you arrive earlier than that, we will do our best to get your room ready as quickly as possible. However, we cannot guarantee that we will have a room ready before that time. If you do need to wait to check in, feel free to store your suitcases in our luggage room. You can check out until noon. If you’d like to stay in your room longer, please let reception know. For late check-outs, we charge an additional cost of € 15 per hour up to 14:00. If you’d like to keep your room after 14:00, we’ll charge you for an extra night.

Can I smoke on the hotel premises?

Although some drugs are legalized in The Netherlands, smoking and drug use are not allowed anywhere on the hotel premises. To maintain a friendly, comfortable and welcoming environment, we have a zero-tolerance policy in place. If this policy is overlooked, a cleaning fee of €150.00 will be applied to your account. Covering or sabotaging the smoke alarm in the room will incur a € 500 fine and an immediate check out. Your cooperation in adhering to these guidelines is greatly valued and ensures a pleasant stay for everyone at our hotel. Thank you for your understanding!

Is there free Wi-Fi available at the hotel?

Absolutely! And the good thing, you do not need a code, just accept the conditions and you're online.

Can I park at the hotel?

Explore convenient parking options for your stay on our ‘Location’ page.

How do the recent changes in Tourism Fee and City Tax in Amsterdam impact my booking?

All reservations made prior to 1st January 2024 for stays in 2024 will have incorporated the Tourism Fee and City Tax rates applicable in 2023. On 16th November 2023, the Amsterdam municipality announced the discontinuation of the Tourism Fee (3 Euros per person per night) but a revision in the City Tax, increasing it from 7% to 12.5%. Please note that all rates presented on this website until 31st December 2023 for stays in 2024 will not encompass these tax adjustments.

For flexible bookings, the initially booked rate will be modified at the hotel, and guests will be charged based on the new rate. For non-refundable bookings, guests will be requested to settle the difference resulting from these tax changes during their stay at the hotel.

Can I book several rooms at once?

Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.