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Guest reviews

TripAdvisor rating
                        3.5 from 1624 reviews

TripAdvisor Traveller Rating. Based on 1624 reviews.

Excellent
23.3% 378
Very good
39.9% 648
Average
24.5% 398
Poor
7.5% 121
Terrible
4.9% 80
  • Location 4.0
  • Sleep Quality 4.0
  • Rooms 3.5
  • Service 4.0
  • Value 3.5
  • Cleanliness 3.5

Disappointing experience

Instead of getting the double room I booked and prepaid for weeks in advance, I was given a tiny single room which was simply sub standard in every respect. I raised the issue with the check in staff who were unhelpful which was disappointing.

Mav P 1

Convenient and Clean

Great location, easy access to the tram #14 to the Central Station. QUIET safe area. Breakfast and dinner at cafe nearby or at hotel. Our room faced the garden and had high12 foot ceiling. Quiet outdoor area at the zoo across the street where flamingos frolic.

John E 5

Lovely team and nice location

This hotel is newly renovated and while I didn’t stay in the new rooms the old rooms are good. A bit small but the one I stayed in was clean and had enough space for me. It was lovely to see the familiar faces of the staff and everyone is so welcoming and helpful. The location is close to the center and easily accessible by tram or walking. The newest addition is the bar/restaurant which is also nice. The breakfast is good also. I really enjoy my time here when I pass through.

Africache 4